Terms & Conditions
Deer Run Farm LLC’s Terms and Conditions - November 2026
1. Our Terms
1.1 All those wishing to acquire our products from our online shop must agree to the terms and conditions set out below.
1.2 What these terms cover: These are the terms and conditions on which we supply goods from our farm through our online shop to you.
1.3 Why you should read them: Please read these terms carefully before you purchase our products. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
2.1 Who we are: We are Deer Run Farm, LLC, a second generation, small, family farm and hatchery in business since 1996 and located at 15131 Sixes Road, Emmitsburg, MD 21727. We offer beef, pork, dog treats, jerky, snack sticks and eggs for retail under Maryland state licensing with USDA inspection. Our hatchery is registered with the state of Maryland and is a National Poultry Improvement Plan participant (MD#51-578) with Pullorum-Typhoid, Mycoplasma Gallisepticum, Mycoplasma Synoviae and H5/H7 Avian Influenza clean certificates. Our hatchery tests our flocks for disease every 90 days to maintain these certificates.
2.2 How to contact us: You can contact us by telephoning our team at 717-357-4521 or by writing to us via email at info@deerrunfarmmd.com.
2.3 How we may contact you: If we have to contact you we will do so by telephone or email at the phone number and email address you provide to us when you place an order.
3. Our contract with you
3.1 How we will accept your order: Placing an order through our online shop automatically initiates a contract that legally binds you to our terms and conditions with mutual obligations for both us and you. Once an order has been placed you will receive an email from us which acknowledges your order and provides full details for you to review. An order fulfillment confirmation will then be sent to you in due course. Your order may be filled in several packages as our boxes are designed to hold only a specific number of product at a time. Please note that until we have sent your order fulfillment confirmation email, your order has not been officially accepted by us and can be cancelled or amended if errors are found. We strongly advise you. therefore, to check the details of your order confirmation email immediately upon receipt and contact us by email if any amendments are required.
3.2 If we cannot accept your order: If we are unable to accept your order, we will inform you of this by email and will either offer a substitution for the product or will cancel the order and issue a full refund. The inability to accept an order may be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the order details such as inadequate shipping information or because we are unable to meet a delivery deadline you have specified. Any products that are not listed on your fulfillment confirmation email are, unfortunately, unavailable and will not be charged to you.
3.3 Our responsibility as the seller: As the seller of livestock, we have both the legal and ethical responsibilities regarding animal welfare, accurate representation, record keeping, documentation and education.
3.3.1 It is our responsibility to accurately represent our products with detailed descriptions and images that best reflect each product on our website.
3.3.2 We vow to provide livestock of quality that derives from breeding stock that is regularly tested and confirmed negative for disease.
3.3.3 We will rely on the purchaser’s judgement of shipping conditions in their area based on their hatch date selection, but will always verify weather conditions to ensure the highest potential of shipping success.
3.3.4 We will provide appropriate shipping containers with proper documentation for interstate travel and maintain our National Poultry Improvement Plan participation annually.
3.3.5 We will offer educational information to our customers to ensure future success with their purchased products.
3.3.6 We will maintain respectful lines of communication with our customers and offer a space for education on caring for livestock to ensure customer satisfaction and livestock success to the best of our ability.
3.4 Your responsibility as the purchaser: As the purchaser of livestock, it is your responsibility to educate yourself on the necessary care it will take to maintain your livestock and to provide a safe and suitable environment for your animals upon their delivery. This includes ensuring proper heat, bedding, feed, water source and housing. By placing an order for livestock with us, you acknowledge and accept the following responsibilities:
3.4.1 It is your responsibility to select an appropriate hatch date for your chicks where local weather is optimum for the safe transport of day old poultry without risk of death caused by inadequate heat.
3.4.2 It is your responsibility to read and understand all care instructions received with your order.
3.4.3 It is your responsibility to be available and flexible to pick up your chick order within 2 hours of delivery notification from the post office, or remove it from any uncontrolled environment for best safety.
3.4.4 It is your responsibility to have proper housing prepared ahead of your livestock arrival.
3.4.5 It is your responsibility to report any unsafe delivery conditions and losses within 48 hours of your livestock delivery.
Proper preparation and education are essential to raising healthy livestock. We are happy to offer quality, healthy livestock to responsible purchasers that are able and willing to provide safe and suitable environments for their livestock.
4. Our products
4.1 What products we offer: We offer Red Angus beef, Berkshire pork, jerky, snack sticks, dehydrated dog treats and eating eggs through retail. Our meats are all USDA inspected, adhere to state and federal labeling requirements, and are offered under Maryland state approved food storage and food processing licenses. Our hatchery is licensed and registered with Maryland and approved to offer hatching eggs, chicks and started poultry from our heritage poultry breeding stock. We raise and offer Ameraucana, Copper Marans, Delaware, Olive Egger and Welsummer breeds of chicken. All of our breeding flocks are regularly tested for Avian Influenza, Mycoplasma Gallisepticum, Mycoplasma Synoviae, Infectious Bronchitis, Infectious Laryngotrachei, and New Castle Disease every 90 days.
4.2 Website Imagery disclaimer: Eggs and chicks may vary slightly from their photos. The images of the eggs and chicks on our website are for illustrative purposes only. Although we have made every effort to display their colors and phenotype accurately, we cannot guarantee that a device’s display of the colors and phenotype accurately reflects that of the eggs or chicks you will receive. Your eggs or chicks may vary slightly from those images.
4.3 How our products are packaged: Product packaging varies by item. Hatching eggs will be packed in proven-safe, custom foam shippers in 12in. x 12in. boxes. Chicks will be packed in quantities of 10 in our custom 8in. x 8in. x 8in., 5in. x 7in. x 8in., or 14in. x 10in. x 8in. boxes with a 72-hour heat pack if needed to offset lower temperature environments while in transit, cups of grogel for hydration along the way and an excelsior pad for shipping stability. Hatching egg shipping containers will be marked as “fragile” with neon green stickers on all 6 sides along with USPS Priority or Priority Express labeling. Chick shipping boxes will be labeled as “live chicks” with arrows indicating “this side up” for optimum shipping handling and include USPS Priority or Priority Express stickers on all sides of the shipping container. All shipping containers, regardless of their contents will be labeled with the exact information provided by the purchaser during check out, including the customer phone number. National Poultry Improvement Plan VS9-3 forms will be adhered to or included inside all shipping containers.
4.4 Where we can ship our products: Our National Poultry Improvement Plan participation affords us the ability to ship our poultry to all 50 US states and US territories including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Commonwealth of the Northern Mariana Islands. Some states and territories require additional documentation for import of livestock and hatching eggs. Orders for fulfillment to these states or territories may experience delays as we work to obtain appropriate documentation for a successful delivery. We do not export livestock or hatching eggs outside of the US or it’s territories at this time.
5. Risk and ownership
5.1 When you become responsible for the products: Our products will become your responsibility as soon as they are delivered to the address you provided us or delivered to your local post office for your prompt retrieval.
5.2 When you own the goods: You own a product once we have received payment in full.
5.3 What risks are associated with the products: Purchasing livestock and hatching eggs involves significant risks, including the potential for illness, death and poor performance. The stress of transportation and a new environment can make livestock more susceptible to illness. The transportation, handling and incubation practices involved with hatching eggs all create risks for the developing embryos that can alter their outcome. These are inherent risks associated with the purchasing of livestock and hatching eggs. It is understood that all purchases of livestock and hatching eggs are at the buyer’s risk.
6. Payment and prices
6.1 Where to find the price for the product: The price of the product will be the price indicated on the order pages when you place your order. All prices are per one single item unless specifically noted otherwise. We take all reasonable care to ensure that the price of the product advised to you is correct. However, please see clause 10.7 for what happens if we discover an error in the price of the product you order.
6.2 Our payment processing and security: All payment details are taken by our secure online payment processors: ShopPay, PayPal, ApplePay, Venmo or Stripe. Each processor follows the highest security regulations for online payment processing. Please contact us immediately if you feel there’s been fraudulent or suspicious activity with your payment processing when ordering through our online store.
6.3 When you must pay and how you must pay: Full payment is required at time of ordering. We accept online payments with all major credit/debit card companies and through express checkout methods such as Apple Pay, PayPal, ShopPay and Venmo.
6.4 How payments are authorized: Credit and debit card purchases will be validated and authorized by your card issuer.
6.5 How our products are taxed: All of our prices include any associated taxes where applicable. Breeding livestock is not taxed.
7. Delivery
7.1 How and when your orders are fulfilled: All of our orders are sent using USPS Ground, Priority or Priority Express services on Tuesdays each week. We aim to fulfill your order on the specified fulfillment date you chose during checkout. If the product you are purchasing does not require a fulfillment date selection at checkout, we will aim to fulfill your order at the next available Tuesday ship date.
7.1.1 Fulfillment of your order my be affected by factors such as unexpected limits on resources which we could not reasonably plan for, unexpected equipment malfunctions or the inability to secure proper documentation for the import of the product to your state. In these instances, we would contact you via email or phone to make other arrangements for the fulfillment of your order.
7.2 How can you track your order fulfillment: Once your order has been fulfilled, you will receive an order fulfillment email with your tracking information. You may opt-in to receive SMS text messages with tracking updates. You will then be able to:
7.2.1 Track the progress of your shipment through the USPS website.
7.2.2 Coordinate with your local post office for any specific delivery requests.
7.3 Please supply accurate delivery address details: We will not be liable for any delays or problems caused by delivery information inaccuracies. Please be sure to carefully review your ‘order confirmation email as soon as it is received following your order placement.
7.4 What happens if your order is not delivered: We will not be liable if your shipment goes missing once it has been delivered to the USPS. Losses of orders that are in the United States Postal System should be reported to the USPS directly.
7.5 Shipping risks: Shipping nationwide is a risk. Please commit carefully when placing livestock orders with us. Temperature fluctuations, weather delays and poor handling are inherent risks associated with shipping. We cannot be held responsible for the conditions in which your products are handled or endure while in transport to you and beyond.
7.6 Shipping Insurance: All orders placed with us have the option to add additional shipping insurance coverage through the USPS. USPS Priority mail shipments come with $50 of insurance automatically. Priority Express shipments come with $100 of insurance automatically. Additional insurance coverage can be requested in the comments section of the checkout process. An additional fee may be required to add the additional insurance coverage. No coverage can be made for more than the total cost of the products ordered, not including the cost to ship. Please note: USPS insurance only covers the loss or damage of products if destroyed by physical damage to the package. It does not cover chick loss, damaged eggs or ruptured embryos without obvious damage to the outside of the shipping container.
7.7 Damage caused by shipping: We cannot be held responsible for damages caused to products after they’ve left our possession. Our shipping methods have been proven safe and adequate for the safe arrival of their contents.
7.7.1Damaged eggs, including cracks and detached air sacs, without physical damage to the shipping container are not eligible for reimbursement by the USPS. Please refer to USPS’s Domestic Mail Manual, Chapter 609, section 4.3, articles: G. Perishable contents frozen, melted, spoiled or deteriorated; L. Fragile nature of article prevented its safe carriage in the mail, regardless of packaging; O. Damage caused by shock, transportation environment, or x-ray, without evidence of damage to the mailing container.
7.7.2 USPS insurance does not cover the loss of baby poultry unless the loss is caused by physical damage to the shipping container. Per the USPS’s Domestic Mail Manual, Chapter 609, section 4, article K: baby poultry destroyed by physical damage to the package, otherwise, the USPS is not presumed to be at fault. Insurance claims for poultry can only be processed on chick orders with damaged boxes upon arrival. For other chick losses without physical damage, refer to our 48 hour live arrival and livability policy, found in clause 8.1.1.
7.8 Shipping delays: On rare occasions, fulfillment and delivery may be affected by factors such as extreme weather conditions, embargo, strikes or holidays. We cannot be held liable for any delay to your shipping or delivery of your order, but we will do our utmost to keep you updated by email and/or website announcements.
7.9 Shipping Eligibility: Shipment of products eligible to all US states and territories. Sorry, we do not export to other countries at this time. Please refer to clause 4.4 for more information.
8.Faulty products
8.1 What to do if a product is faulty: Contact us immediately with your findings via email stating your name, order number and nature of the problem.
8.1.1 Chick losses must be reported within 48 hours of their delivery. We maintain a 48 hour live arrival and livability policy. We guarantee the safe arrival of your chicks, but do not cover mortality or health issues beyond 48 hours after delivery date. Customers must contact us via email (info@deerrunfarmmd.com) within 48 hours of chick delivery to be considered for any loss adjustments. A total count of all chicks received, a live count and a loss count must be provided, along with photos of losses for refund, replacement or credit consideration. Reimbursements are limited to the cost of the birds only and will not include cost of shipping charges as these are considered third-party services, not products. Extra chicks are factored into any loss adjustments. We reserve the right to determine if refund, replacement or credit is best suited for reimbursement.
8.1.2 We cannot be held liable for poor hatch rates and do not offer refunds nor replacements on eggs that do not develop or do not hatch. Please commit carefully when placing a hatching egg order with us. Hatching egg results will range anywhere from 0% - 100%. Do not purchase hatching eggs if you are not comfortable with the possibility of a 0% hatch rate. We cannot control shipping conditions, how the eggs are handled outside of our care, conditions which eggs are incubated, abrupt and unpredicted changes in mating and egg laying, as well as knowing if a particular egg was fertilized at the time of lay. All of these things are out of our control and for these reasons, we cannot be held liable for eggs that do not develop or do not hatch. By placing a hatching egg order with us, you acknowledge the inherent risks of fertilized eggs and accept that there is no reimbursement offered for eggs that do not develop or do not hatch.
9. Changing your mind
9.1 Exercising your right to change your mind: We allow cancellations for any order that has not yet been fulfilled. No cancellations will be permitted for orders that have already been fulfilled. Reimbursements are only offered for chick losses that meet the parameters of our 48 hour live arrival and livability policy, see clause 8.1.1.
9.2 Tell us you have changed your mind: If you change your mind for any reason, please let us know by emailing info@deerrunfarmmd.com as indicated on your order confirmation email. Please provide your name, order number, details of the order and, where available, your phone number and email address.
9.3 Change your mind refunds: Refunds will be offered using the payment method that was used to make the original purchase. We will not refund any additional amount over the original purchase price.
10. Our responsibility for loss and damage suffered by you
10.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractor; for fraud or fraudulent misrepresentation.
10.2 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
10.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.4 We will take all reasonable care to keep your order information secure but we cannot be held liable for any loss you may suffer if any third party gains unauthorized access to any data you have provided whilst using our website.
10.5 We take utmost care to ensure that all descriptions, prices and stock levels are correct at the time of entering them onto our website, but we cannot guarantee that this information will not change over time.
10.6 It is our responsibility to supply you with goods that meet your American consumer rights. If you have any concerns that we have not met out legal obligations please contact us.
10.7 If we make a genuine mistake with the pricing of our products, we do not have to accept an order at the incorrect price. You will be asked to pay the correct price per product or have your order cancelled and contract terminated.
10.8 We reserve the right to remove products, change prices and amend services or descriptions at any time, without notice.
10.9 These terms and conditions do not affect your statutory rights.
11. Our rights to end the contract
11.1 We may end the contract if you break it. We may end the contract for a product at any time by emailing you if:
11.1.1 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products. For example: details of where it is to be delivered.
11.1.2 you do not, within a reasonable time, allow us to deliver the products to you. For example: delaying a scheduled pick up time more than two times.
11.1.3 we suspect fraudulent use of our website and services.
11.2 You must compensate us if you break the contract. If we end the contract in the situations set out in 11.1 we will refund any money you have paid in advance for the products we have not provided, but may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
12.Changes to our terms and conditions
12.1 We reserve the right to make amendments to our terms and conditions at any time to reflect changes in our business or statutory obligations, without direct notice.
12.2 The new version will be posted on our website and will take effect immediately upon posting. If applicable, these changes will be communicated to all our customers by email.
12.3 Previous versions of our terms and conditions will become null and void as soon as new versions are posted to the website.
13. Other important terms
13.1 Contract transfers: We may transfer our rights and obligations under these terms to another organization or entity if applicable. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
13.2 Contract parameters: Nobody else has any rights under this contract. This contract is between you and us. No other person, outside of legal representation, shall have any rights to enforce any of its terms.
13.4 Contract functionality: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.5 Contract enforcement: Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example: if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
14.6 Which laws apply to this contract and where you may bring legal proceedings: These terms and conditions fall under all American consumer rights and are governed by the Federal Trade Commission and State Attorneys General. You can bring legal proceedings in respect of our products and services to the United States court system.