Please read thoroughly our refund policies for all of our products before making a purchase.
FOR SHIPPED PRODUCTS:
*CHICKS*
The option to ship our chicks USPS Priority Mail (this is the "FREE SHIPPING" option) is completely your decision, however, this option can take longer than 2 days to arrive in some areas. We do not recommend this option to states where the chicks have further to travel. In the event the chicks do not arrive safely when using the USPS Priority option, Deer Run Farm will NOT assume the responsibility for any late arrivals or deaths of any chick. We will, however, file a claim with the USPS for the $50 of insurance on your behalf if you wish should loss or damages occur. We understand that the $50 of insurance may not cover the cost of your entire order. For this reason we ask that customers REQUEST additional insurance in the comments section when placing your order with us.
Chicks shipped via USPS Priority Mail EXPRESS come with $100 of insurance and have a USPS shipping guarantee of 1-2 days. We strongly recommend customers to select this option when shipping their chicks. Should chicks arrive later than their guaranteed arrival with the USPS we will submit a request for a refund on your behalf if you wish. Deer Run Farm does NOT take responsibility of how the USPS will handle your chicks while in transit. We ask that all customers receiving day old chicks via USPS open their chick boxes while at the post office. Should there be any chicks dead on arrival, please be sure to have your postal worker make note of it so that we can file a claim for the $100 of insurance that comes with Priority Express shipping on your behalf. We understand that the $100 of insurance may not cover your entire purchase. For this reason we ask that customers REQUEST additional insurance in the comments section when placing your order with us.
Deer Run Farm has a 48 Hour Live Arrival And Livability Policy. We guarantee to ship only the healthiest of birds that are hatched the same day they are shipped (so they have 72 hours to live off of their yolks without food and water). We will either refund your money, replace your birds or add a credit to your account for any bird that has been properly cared for but has died within 48 hours after the time of arrival. Customers MUST CONTACT US WITHIN THOSE 48 HOURS with all of their losses to be considered for a refund.
*EGGS*
We understand that the post office may handle your package of eggs inappropriately while they are in transit. This could cause detached air cells, or worse, broken eggs.
Egg orders shipped via Standard Priority Mail come with $50 of insurance. Deer Run Farm does NOT assume responsibility for damages to egg orders shipped via Standard Priority Mail. Customers who select Standard Priority Mail to ship their eggs are welcome to file a claim with the USPS. For best results on a claim approval, it will be NECESSARY for customers to supply the USPS with photo evidence of the damages. We understand that the $50 of insurance may not cover the entire cost of your order. For this reason we ask customers to REQUEST additional insurance in the comment section when placing your order.
Egg orders shipped via Standard Priority Mail with SAFE HANDLING come with $50 of insurance. Any damaged eggs upon arrival will be considered for a refund, replacement or credit to the customer's account once an insurance claim filed by Deer Run Farm is approved with the USPS. Customers must provide evidence of damages upon arrival including the label on the box and the box itself for the claim process. We understand that $50 of insurance may not cover your entire order. For this reason we ask customers to REQUEST additional insurance in the comment section during check out.
Egg orders shipped via Priority Mail EXPRESS come with $100 of insurance. Any damaged eggs upon arrival will be considered for a refund, replacement or credit to the customer's account once an insurance claim filed by Deer Run Farm is approved with the USPS. Customers must provide evidence of damages upon arrival including the label on the box and the box itself for the claim process. We understand that $100 of insurance may not cover your entire order. For this reason we ask customers to REQUEST additional insurance in the comment section during check out.
**We cannot control the conditions in which our customers incubate the eggs they receive from us. For this reason we do not take responsibility for poor hatch rates and DO NOT offer refunds on eggs that do not develop or do not hatch.**
FOR PICKED UP PRODUCTS:
*CHICKS*
All chicks are sold straight run from Deer Run Farm unless otherwise specified on the breed selection page. Our birds are tested regularly for disease and will be healthy and thriving upon pick up. We cannot accept male birds back as it would be a biosecurity threat to our operation. We can offer guidance on how to re-home your males though. Birds that develop a sickness or die after leaving our premises will NOT be refunded. It is out of our control what the birds will be exposed to once they leave our property. It is recommended to perform a proper necropsy by a state vet/lab to determine the cause of illness or death of your birds. Deer Run Farm should NOT be held responsible for any deaths of bird after leaving our possession.
Thank you for your cooperation and understanding.
