Help Center

Deer Run Farm does not ship internationally. We have shipped to bordering Post Offices in the US for Canadian residents to pick up and transport back to their country. If this is an option for you, please contact us via email to discuss the additional charges for export/important paperwork and testing.

When placing your on farm pick up order with Deer Run Farm, it's important to select a hatch date request before checking out. This date is NOT a guarantee, but a request of the customer. While we do our best to accommodate our customer's request, we are in the business of live animals and not all hatches are perfect. When we are able to fill your order we will contact you to schedule a pick up. We DO NOT schedule pick ups on Tuesdays, but have availability throughout the rest of the week. 

When placing an order for chicks with Deer Run Farm it is important to select a preferred hatch date before checking out. This date is NOT a guarantee, but a request. While we do our best to accommodate all of our customer's requests, we are in the business of live animals and not every hatch is perfect. As soon as we are able to fill your order you will be contacted with your shipping information so that you know when to expect them.

Deer Run Farm takes every precaution to ensure the safety of your chicks' lives and wellness during transit to you. All chick orders are shipped when it is deemed SAFE to do so. We do not ship when it's too cold or too hot for the chicks to survive. In colder conditions each chick shipment is sent with a 72-hour heat pack. We also pack every chick order with gro-gel for hydration. Gro-gel is an electrolite solution in gel form so that when put in a box with chicks it does not compromise the integrity of the shipping box. 

The last 24 hours of chick development in the egg is when the chick begins to absorb the yolk. The unique thing about this process is that when the chick hatches it is able to live off of it's yolk for 72 hours. This means food and water aren't necessary for the chick to survive making it possible to safely ship the chicks to arrive to their destination within 3 days of their hatch. 

Please read thoroughly our refund policies for all of our products before making a purchase.

FOR SHIPPED PRODUCTS: 
*CHICKS*

The option to ship our chicks USPS Priority Mail (this is the "FREE SHIPPING" option) is completely your decision, however, this option can take longer than 2 days to arrive in some areas. We do not recommend this option to states where the chicks have further to travel. In the event the chicks do not arrive safely when using the USPS Priority option, Deer Run Farm will NOT assume the responsibility for any late arrivals or deaths of any chick. We will, however, file a claim with the USPS for the $50 of insurance on your behalf if you wish should loss or damages occur. We understand that the $50 of insurance may not cover the cost of your entire order. For this reason we ask that customers REQUEST additional insurance in the comments section when placing your order with us. 

Chicks shipped via USPS Priority Mail EXPRESS come with $100 of insurance and have a USPS shipping guarantee of 1-2 days. We strongly recommend customers to select this option when shipping their chicks. Should chicks arrive later than their guaranteed arrival with the USPS we will submit a request for a refund on your behalf if you wish. Deer Run Farm does NOT take responsibility of how the USPS will handle your chicks while in transit. We ask that all customers receiving day old chicks via USPS open their chick boxes while at the post office. Should there be any chicks dead on arrival, please be sure to have your postal worker make note of it so that we can file a claim for the $100 of insurance that comes with Priority Express shipping on your behalf. We understand that the $100 of insurance may not cover your entire purchase. For this reason we ask that customers REQUEST additional insurance in the comments section when placing your order with us. 

Deer Run Farm has a 48 Hour Live Arrival And Livability Policy. We guarantee to ship only the healthiest of birds that are hatched the same day they are shipped (so they have 72 hours to live off of their yolks without food and water). We will either refund your money, replace your birds or add a credit to your account for any bird that has been properly cared for but has died within 48 hours after the time of arrival. Customers MUST CONTACT US WITHIN THOSE 48 HOURS with all of their losses to be considered for a refund.

*EGGS*

We understand that the post office may handle your package of eggs inappropriately while they are in transit. This could cause detached air cells, or worse, broken eggs.

Egg orders shipped via Standard Priority Mail come with $50 of insurance. Deer Run Farm does NOT assume responsibility for damages to egg orders shipped via Standard Priority Mail. Customers who select Standard Priority Mail to ship their eggs are welcome to file a claim with the USPS. For best results on a claim approval, it will be NECESSARY for customers to supply the USPS with photo evidence of the damages. We understand that the $50 of insurance may not cover the entire cost of your order. For this reason we ask customers to REQUEST additional insurance in the comment section when placing your order.

Egg orders shipped via Standard Priority Mail with SAFE HANDLING come with $50 of insurance. Any damaged eggs upon arrival will be considered for a refund, replacement or credit to the customer's account once an insurance claim filed by Deer Run Farm is approved with the USPS. Customers must provide evidence of damages upon arrival including the label on the box and the box itself for the claim process. We understand that $50 of insurance may not cover your entire order. For this reason we ask customers to REQUEST additional insurance in the comment section during check out.

Egg orders shipped via Priority Mail EXPRESS come with $100 of insurance. Any damaged eggs upon arrival will be considered for a refund, replacement or credit to the customer's account once an insurance claim filed by Deer Run Farm is approved with the USPS. Customers must provide evidence of damages upon arrival including the label on the box and the box itself for the claim process. We understand that $100 of insurance may not cover your entire order. For this reason we ask customers to REQUEST additional insurance in the comment section during check out.

**We cannot control the conditions in which our customers incubate the eggs they receive from us. For this reason we do not take responsibility for poor hatch rates and DO NOT offer refunds on eggs that do not develop or do not hatch.**

 

FOR PICKED UP PRODUCTS: 
*CHICKS*

All chicks are sold straight run from Deer Run Farm unless otherwise specified on the breed selection page. Our birds are tested regularly for disease and will be healthy and thriving upon pick up. We cannot accept male birds back as it would be a biosecurity threat to our operation. We can offer guidance on how to re-home your males though. Birds that develop a sickness or die after leaving our premises will NOT be refunded. It is out of our control what the birds will be exposed to once they leave our property. It is recommended to perform a proper necropsy by a state vet/lab to determine the cause of illness or death of your birds. Deer Run Farm should NOT be held responsible for any deaths of bird after leaving our possession.

Thank you for your cooperation and understanding.